Privacy Policy

If your organization signed a DroneFeeds Business or DroneFeeds Enterprise Agreement with DroneFeeds, that Agreement may have modified the privacy policy below. Please contact your organization’s Admin for details.

DroneFeeds Privacy Policy

Posted: September 12, 2018

Effective: September 12, 2018

Thanks for using DroneFeeds! Our mission is to create a more enlightened way of working by providing an intuitive, unified platform to collaborate with others and unleash your creative energy. Here we describe how we collect, use, and handle your personal information when you use our websites, software, and services (“Services”). For more information and details, please see our Frequently Asked Questions page.

What & Why

We collect and use the following information to provide, improve, and protect our Services:

Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan, and set up two-factor authentication (like your name, email address, phone number, payment info, and physical address). Some of our Services let you access your accounts and your information via other service providers.

Your Flights. Our Services are designed to make it simple for you to store your files, documents, photos, comments, messages, and so on (“Your Flights”), collaborate with others, and work across multiple devices. To make that possible, we store, process, and transmit Your Flights as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Flights with others, as well as things like the size of the file, the time it was uploaded, collaborators, and usage activity. Our Services provide you with different options for sharing Your Flights.

Contacts. You may choose to give us access to your contacts to make it easy for you to do things like share and collaborate on Your Stuff, send messages, and invite others to use the Services. If you do, we’ll store those contacts on our servers for you to use.

Usage information. We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, and moving files or folders). We use this information to improve our Services, develop new services and features, and protect DroneFeeds users. Please refer to our FAQ for more information about how we use this usage information to improve our Services.

Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

Cookies and other technologies. At this time we do not use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services.

Marketing. We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our free Services, in the future we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing materials from us, you will simply click the ‘unsubscribe’ link in any of those future emails.

Bases for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent. For more information on the lawful bases for processing your data, please see our FAQ.

With Whom

We may share information as discussed below, but we won’t sell it to advertisers or other third parties.

Others working for and with DroneFeeds. DroneFeeds uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we’ll remain responsible for their handling of your information per our instructions. For a list of trusted third parties that we use to process your personal information, please see our FAQ.

Other users. Our Services display information like your name, profile picture, device, and email address to other users in places like your user profile and sharing notifications. You can also share your flights with other users if you choose. When you register your DroneFeeds account with an email address on a domain owned by your employer or organization, we may help collaborators and administrators find you and your team by making some of your basic information—like your name, team name, profile picture, and email address—visible to other users on the same domain. This helps you sync up with teams you can join and helps other users share files and folders with you.

Certain features let you make additional information available to others.

Other applications. You can also give third-party providers access to your information and account—for example, via future DroneFeeds APIs. Just remember that their use of your information will be governed by their privacy policies and terms.

DroneFeeds Team Admins.  If you are a user of a DroneFeeds team (e.g., DroneFeeds Business plans or DroneFeeds Education), your administrator may have the ability to access and control your DroneFeeds team account. Please refer to your organization’s internal policies if you have questions about this. If you are not a DroneFeeds team user but interact with a DroneFeeds team user (by, for example, joining a shared folder or accessing stuff shared by that user), members of that organization may be able to view the name, email address, profile picture, and IP address that was associated with your account at the time of that interaction.

Law & Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of DroneFeeds or our users; (d) protect DroneFeeds’ rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive. We’ll abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data:

  • Be transparent,

  • Fight blanket requests,

  • Protect all users, and

  • Provide trusted services.

We publish a Transparency Report as part of our commitment to informing you about when and how governments ask us for information. This report details the types and numbers of requests we receive from law enforcement. We encourage you to review our Government Request Principles and Transparency Report for more detailed information on our approach and response to government requests.

How

Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features for future use to keep your information safe in addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account. We deploy automated technologies to detect abusive behavior and content that may harm our Services, you, or other users.

User Controls. You can access, amend, download, and delete your personal information by logging into your DroneFeeds account and going to your account settings page.

Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account is in existence or as long as we need it to provide you the Services. If you delete your account, we will initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Where

Around the world. To provide you with the Services, we may store, process, and transmit information in the United States and locations around the world—including those outside your country. Information may also be stored locally on the devices you use to access the Services.

Changes

If we are involved in a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Your Right to Control and Access Your Information

You have control over your personal information and how it is collected, used, and shared. For example, you have a right to:

  • Erase or delete all or some of Your Stuff in your DroneFeeds account.

  • Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.

  • Access and take your data. You can download a copy of flight videos. You can also ask us for a copy of personal data you provided to us by contacting us utilizing the contacts form on our website.

Contact

For all other users, your personal information is controlled by DroneFeeds. Have questions or concerns about DroneFeeds, our Services, and privacy? Contact us utilizing our contact form.